Returns & Refunds

You can cancel without giving a reason from ordering until 14 days after the day you, or someone you nominate other than the carrier, receive the goods. For an order delivered in separate parcels, this period runs from receipt of the final item.

Tell us clearly by email or post before the cancellation period ends, then send the items back without undue delay and within 14 days of telling us. You may use the cancellation form below, but you do not have to.

Choosing an available colour, size or birth month does not, by itself, make a standard item personalised. A standard birthstone necklace without bespoke engraving is covered by this section.

You may inspect jewellery as you would in a shop. Please return it carefully packed, with its included accessories and gift box where possible. Opening packaging alone does not remove your cancellation right. Where the law permits, we may reduce a refund for loss of value caused by handling beyond what is needed to establish the item's nature, characteristics and function.

Jewellery engraved with your own name, initials, date or message is normally excluded from the statutory change-of-mind cancellation right. This also applies to genuinely bespoke goods made to your specifications, not simply every product assembled after ordering.

Please check your engraving carefully. Contact us immediately if you need a change. We offer cancellation with a full refund before production starts. Once production has begun, we cannot normally accept change-of-mind cancellations or changes to personalised work. Customer-supplied spelling errors reproduced accurately do not normally qualify for a free remake.

Your rights if an item is faulty, incorrect or not as described remain protected, including for personalised pieces. Standard items in a mixed order do not automatically lose their cancellation rights because another item is engraved.

Email us with a description of the problem. An order reference and photographs, if available, help us investigate. We do not impose a 14-day reporting deadline that removes your statutory rights.

For qualifying faulty goods, the law normally gives you 30 days to reject them for a refund. Rights to repair, replacement or other remedies can continue afterwards. We will provide the remedy you are entitled to. Contact us for return arrangements; we cover reasonable necessary return costs for faulty or incorrect goods.

You pay the direct return-postage cost for a change-of-mind return, as disclosed before purchase. Keep proof of posting; tracked postage is recommended, not compulsory. We do not charge a cancellation or restocking fee for exercising a statutory cancellation right.

For statutory change-of-mind cancellations, we refund without undue delay and no later than 14 days after receiving the goods back or evidence that you have sent them back, whichever is earlier. Where no goods need returning, the deadline is normally 14 days after you tell us you are cancelling.

Refunds use your original payment method unless you expressly agree otherwise, with no refund fee. When you cancel an entire eligible order, we also refund any standard outbound delivery charge paid. An upgrade above standard delivery need not be refunded. Our free standard delivery creates no delivery charge to refund or retrospectively deduct.

For a refund under your statutory right to reject faulty goods, we refund without undue delay and within 14 days of agreeing that you are entitled to it. Your payment provider may take additional time to display the credit.